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Privacy Policy

Last updated: April 25, 2025

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Hydro Synergy ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us. It complies with New Zealand’s Privacy Act 2020, Australia’s Privacy Act 1988 (including the Australian Privacy Principles), and international frameworks such as the General Data Protection Regulation (GDPR).

1. Data Collection

We collect the following types of data:
 

  • Personal Information: Name, email, phone number, address, business name, and job title.

  • Technical Data: IP address, browser type, operating system, geolocation, referring URLs, and device data.

  • Usage Data: Pages visited, time spent on pages, clickstream data, and website interactions.

  • Marketing Preferences: Your choices related to email subscriptions, lead magnet downloads, etc.
     

We collect this data through:
 

  • Website forms and contact fields

  • Newsletter sign-ups

  • Lead magnet downloads

  • Cookies and analytics tools

  • Customer support inquiries

2. Data Usage

We use your data for the following purposes:
 

  • To provide our services (sales, leasing, servicing of ultrasonic algae control systems)

  • To process transactions and manage orders

  • To provide customer support and respond to enquiries

  • To personalise your website experience

  • For marketing and promotional communications (if consented)

  • To analyse website performance and user behaviour

  • To comply with legal and regulatory obligations

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We only use your data for purposes that are necessary and lawful.

3. Data Sharing

We do not sell your personal information. However, we may share your data with:

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  • Trusted third-party service providers: e.g., email automation platforms, hosting services, CRM tools

  • Legal authorities: If required under applicable laws or legal proceedings

  • Business transfers: In the event of a merger, acquisition, or sale of assets
     

All third parties are contractually bound to safeguard your data.

4. Data Security

We implement appropriate technical and organisational measures to secure your data, including:

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  • Encryption of data in transit (SSL/TLS)

  • Secure hosting environments

  • Access control and authentication systems

  • Regular audits and vulnerability scanning. 

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However, no method of transmission over the internet or electronic storage is ever fully secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

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Your Responsibility

To help protect your personal data, we strongly encourage you to:

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  • Avoid sharing sensitive personal information (e.g., passwords, financial data) via unencrypted email or public forms

  • Use secure internet connections (avoid public Wi-Fi when submitting data)

  • Keep your devices and browsers updated with the latest security patches

  • Use strong, unique passwords and two-factor authentication where applicable

  • Immediately notify us if you suspect any unauthorized access to your personal data related to our services.

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By using our website and services, you acknowledge and accept this shared responsibility to maintain your data privacy and security.

5. User Rights

You have the following rights under GDPR, NZ, and Australian laws:

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  • Access: Request access to your personal data

  • Correction: Ask us to correct inaccuracies

  • Erasure: Request deletion of your personal data (“right to be forgotten”)

  • Objection: Object to direct marketing or certain data uses

  • Restriction: Request to limit processing under specific conditions

  • Portability: Obtain a copy of your personal data in a machine-readable format

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To exercise your rights, contact us at: support@hydrosynergy.co.nz

6. Consent

By using our website, submitting your information, or subscribing to our services, you consent to the collection and use of your personal data as described in this policy.

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You may withdraw your consent at any time by contacting us or using the unsubscribe link in marketing emails.

7. Data Retention

We retain personal information only as long as necessary for the purposes it was collected, or to comply with legal and regulatory obligations. After that, your data will be securely deleted or anonymised.

8. Compliance

We are committed to complying with:

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  • New Zealand’s Privacy Act 2020

  • Australia’s Privacy Act 1988 and Australian Privacy Principles (APPs)

  • General Data Protection Regulation (GDPR) (EU)

  • Other international regulations as applicable

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We regularly update our privacy practices to reflect changes in regulations.

9. Contact Information

If you have any questions or concerns about this policy or your personal data, please contact us at:

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Hydro Synergy Ltd
Email Subject Line: Attn: Privacy Compliance
📧 Email: support@hydrosynergy.co.nz

10. Automated Decision-Making

We do not make decisions based solely on automated processing, including profiling, that have legal or similarly significant effects on individuals.

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If this changes, you will be informed with the right to object or request human intervention.

11. Data Transfers

As we operate internationally, your personal data may be transferred to, stored, and processed in countries outside your own (e.g., cloud services in the US or EU). We ensure all data transfers comply with applicable laws and that adequate safeguards are in place.

12. Complaints

If you believe we have breached your rights or applicable privacy laws, you may:

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  1. Contact us first at support@hydrosynergy.co.nz

  2. Lodge a complaint with:

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We will respond within a reasonable timeframe and work to resolve your concerns.

Why This Privacy Policy Matters

1. Transparency

​We are committed to being open about how and why we collect your personal data. This policy helps you understand your rights and our responsibilities.

2. Legal Compliance

This policy ensures that Hydro Synergy adheres to relevant national and international privacy regulations.

3. User Rights

By outlining your data rights and how to exercise them, we empower you to maintain control over your personal information.

4. Reputation

Protecting your privacy is not just legal—it’s ethical. Our brand reputation is built on trust, and safeguarding your data is part of that commitment.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business operations. When we do, we will revise the "last updated" date. Significant changes will be communicated to users directly where possible.

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